FOHBAO.NET offers FREE SHIPPING (for applicable items only / unless specified by FOHBAO.NET) within MALAYSIA (including Sarawak, Sabah and Federal Territories).
FREE SHIPPING is applicable for FohBao.net VIP customers and Reseller accounts only.
Orders placed with payment made and verified after 11.00am (UTC +8) will be processed in next following business day.
Orders placed without payment will not be processed until payments are made and verified by Finance Officer of FohBao.net. Customer may login to FohBao.net to check on Order Status and updates.
Orders will be processed during Saturdays (except Public Holidays, company declared holidays, special holidays that falls on Saturdays) but will not be shipped.
FohBao.net reserves the absolute right to select the best carrier as according to customers’ delivery address and goods purchased.
Customers may login to FohBao.net to receive shipping updates and tracking once orders are shipped.
Please allow 1 to 3 business days for tracking information to be updated in the FohBao.net.
Fohbao.net is not liable to any cost of parcel return in the event of delivery failure of customer’s inability to receive. Any re-shipping charges shall be fully borne by customer.
SELF-PICKUP AT FOHBAO STORE
FOHBAO.NET offers self-pickup at FohBao store during Business Hours only.
Self-pickup only available for Orders with payment made and verified.
CANCELLATION OF ORDER and charges
FOHBAO.NET does not support order cancellation once order is placed.
In the event of any order cancellation under any circumstances requested by customer, there shall be an administration cost of RM30.00 or 5% of total billing amount whichever is higher.
Customer may request for order cancellation within 60 minutes of order placing and such request shall be made via email customer.care@fohbao.net.
wholesale shipping
Wholesale Accounts are not eligible for FREE SHIPPING.
Wholesale Accounts are required to select self-pickup at FohBao store during check out.
Standard transportation cost is applicable to Wholesale Accounts if orders are required to be shipped/delivered.
INTERNATIONAL shipping
It is our shipping partners’ policy that delivery to P.O. Box address cannot be accepted.
Definition of International Shipping include but not limited to any shipping outside of Malaysia territory.
FohBao.net partners with various courier service provider which include but not limited to POS MALAYSIA, SKYNET, DHL and etc.
International Shipping Fess can be calculated during Checkout
International Shipping Fess cover shipping charges only. Please note that customs duties, taxes and carrier brokerage fees are not included in the shipping fees paid by customers. Customs duties and taxes may be due to the parcel carrier upon delivery. The fees will be assessed by the parcel carrier and must be paid by the order recipient.
Customs policies may vary widely from country to country. You are advised to contact your local customs office for more information.
Our estimated delivery timing does not include the delays that may be caused by customs clearance process in respective countries.
Customs offices in certain countries may require parcel recipients (importer of record) to provide personal identification document/s such as ID, driver’s license, Tax ID and/or passport before releasing of shipment. It is the recipient’s duty to provide such document/s and provide full cooperation to respective countries’ customs office.
FohBao.net is not liable to any cost incurred for return of international shipment. Re-shipping may be requested by customer upon parcel returned provided goods are in its 100% original condition at time of shipped out.
IMPORTANT NOTES
The definitions of PROCESSED in this Shipping Policy includes but not limited to, accepting your orders, verification of payments, confirming shipping details, shipping and delivery.
Please be informed that all Goods that appear in FohBao.net and orders can be placed are considered in stocks unless otherwise specified.
